TERMS AND CONDITIONS
About Us
Assistenz Par Paul (APP) is a non-medical support service based in Luxembourg, offering practical and social assistance to elderly individuals. Services include errands, accompaniment to appointments, basic admin help, and companionship.
Scope of Services
APP does not offer medical, hygiene, or regulated personal care services. All support is non-medical, practical in nature, and designed to complement—not replace—formal care where applicable.
Booking Appointments
Appointments can be booked individually or as part of a monthly subscription package. Services are provided by appointment only, subject to availability.
Cancellation & Refund Policy
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Appointments can be cancelled or rescheduled with at least 72 hours’ notice for a full refund or new appointment time.
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If cancelled less than 72 hours in advance, the appointment may be rescheduled once, but no refund will be given.
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Appointments can only be rescheduled once.
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Rescheduling for the purpose of triggering a refund is not permitted.
Service Area
Services are currently offered in Luxembourg City and surrounding communes. Any exceptions will be agreed upon in writing.
Payments
All prices are listed in euros (€) and subject to applicable VAT.
Payment can be made via website (PayPal & credit card), invoice/bank transfer.
Confidentiality & Data
We respect your privacy. All personal data shared for the purposes of delivering services (e.g., address, documents, preferences) will be handled with care and in line with GDPR.
Liability
While we strive to provide high-quality, reliable support, APP is not liable for any damages, delays, or third-party actions that may result from services rendered. Services are offered in good faith and based on mutual trust.
Jurisdiction
All services and agreements fall under the laws of the Grand Duchy of Luxembourg. The courts of Luxembourg City will have exclusive jurisdiction over any disputes or legal matters arising from the use of our services or website.
Contact
For questions, feedback, or concerns, please contact:
📧 paul@assistenzparpaul.com
📞 +352 621 743 433
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments bank transfers/Invoice